Cazeus Casino - 決済が遅延しているとのクレームがあります。

Hello,

On Thursday, I requested a withdrawal of 500 euros. There has been no feedback or response until today. I haven't even had to verify myself yet. The 3 business days have already passed, and the casino still hasn't paid out.

The support just triggers with AI responses.

hallo,

Ich habe am Donnerstag eine Auszahlung von 500 Euro beantragt. Keinerlei Rückmeldung oder Reaktion bis heute. Verifizieren musste ich mich auch noch nicht. Die 3 Werktage, sind bereits um! Und das Casino hat immer noch nicht ausgezahlt.

der Support triggert nur, mit KI Aussagen.

Dear stefani846,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

It's also about communication with the casino, I'm more than dissatisfied. I was assured that I would receive a message, but nothing happened, my emails didn't respond to any of my email inquiries!

Es geht auch um die Kommunikation mit dem Casino, ich bin mehr als unzufrieden. Es wurde versichert, ich würde eine Nachricht bekommen. es passiert aber nichts, meine Mails gar nichts, zu keiner meiner Anfragen per Mail!

Freya is by far the worst chat employee, she only answers rudely, using ready-made templates. There is now talk of more and more delays. Because of an update after New Year's Eve. Unbelievable how they treat customers!

Freya ist mit Abstand die schlimmste Chat Mitarbeiterin, antwortet nur patzig, mit fertigen Templates. Man redet nun von immer neuen Verzögerungen. Wegen einem Update nach Sylvester. Unglaublich, wie man mit Kunden umgeht!

Dear stefani846,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear stefani846,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.