Cazimbo Casino - 選手の退場が遅れました。

Good morning, my complaint pertains to a withdrawal at Cazimbo. On 3/1/2024, I made a withdrawal of 500€. According to the company's policy, it takes 1-3 days to process, but as of today, it still hasn't been processed. I've tried reaching out to them through chat, but I either get the runaround, or the chat gets turned off. What can I do to get my money paid? These winnings were not from any bonus.

Buenos días, mi queja es referente a un retiro en Cazimbo. El día 3/1/2024 hice un retiro de 500€, según la política de la empresa tardan entre 1-3 días en tramitarlo, pero a día de hoy sigue sin tramitarse. Les escribo por chat, pero me dan largas o desactivan el chat. Que puedo hacer para que me paguen mi dinero. Las ganancias no han sido con ningún bono.

Dear drj86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

It's not that the money has to arrive in my account, but that they haven't even processed it yet. It is active, that is, they have not done anything at all yet.

No es que me tenga que llegar el dinero a la cuenta, sino que aún no lo han tramitado ni si quiera. Esta activo, es decir que aún no han hecho nada de nada

Thanks for the clarification.

I fully understand your frustration, drj86. However, I will set the timer for an additional 2 days to allow the casino two full weeks to process the payment. If there’s no development by Wednesday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Dear drj86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.