CBet Casino - プレイヤーのアカウントが閉鎖されました。

Hello everyone. I'm having an issue with CBET casino. I had an account which I created about 7/8 months ago and played after verifying it. On 8/4, I logged in and made two deposits (without bonuses). I lost the first one, but with the second deposit, I managed to win the amount of $160000 Argentine pesos and requested a withdrawal. About 4 hours later, I checked how long it would take and found out that my account had been permanently closed. I tried to contact support and they only told me that it had been permanently closed due to fraud and anomalies (I enclosed a photo below), and after that, they closed the chat so I couldn't ask anything else... Later, I found an email to send my query and request my withdrawal (I enclosed the response). Honestly, I don't know what to do and this looks sketchy. I have pretty much given up on recovering the money but it truly hurts..

Hola gente. Me paso lo siguiente con el casino CBET. Tenia una cuenta creada desde hace alrededor 7/8 meses donde habia jugado luego de verificarla apenas la cree. El dia 8/4 ingrese e hice dos depositos (sin bonos), el primero lo perdi, al hacer el segundo deposito logre ganar la cantidad de $160000 pesos argentinos y pedi el retiro. Alrededor de las 4 horas fui a mirar cuanto tardaría y me encontre con que mi cuenta habia sido cerrada definitivamente. Me quise comunicar con el soporte y me dijeron solamente que habia sido cerrada definitivamente por fraude y anomalias (adjunto foto abajo) y luego de eso me cerraron el chat a lo cual no pude preguntar mas nada... Mas tarde encontre un mail donde envie mi consulta y solicitando mi retiro (adjunto respuesta). La verdad no se que hacer y lo veo muy oscuro esto, ya di por perdida la plata pero la verdad me duele muchisimo..

Dear francoliki123,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about issues with this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your account to be closed and not having any feedback about what happened.

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Kristina! Thank you very much for the prompt responses. I based myself on playing live roulette and live blackjack, nothing more. Only with deposited money and no bonuses. As of today I have not had any other communication with the casino other than the one I attached above... I have sent several emails, if they answer me I will let you know quickly... thank you!!

Kristina! Muchas gracias por la pronta respuestas. Me base en jugar ruleta en vivo y blackjack en vivo, nada más. Solamente con dinero depositado y nada de bonos. Al día de hoy no tuve otra comunicación con el casino más de la que adjunte anteriormente.. he mandado varios mails, si me llegan a contestar te lo comentaré rápidamente.. gracias!!

Dear francoliki123,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.