CBet Casino - プレイヤーの撤退が遅れ、応答がありません。

Hello, good day!

I wanted to inform you that I made a withdrawal transaction on CBet on August 8th using cryptocurrency (Litecoin) to my Mercado Pago account. The transaction showed as "in process" and remained that way for over a month. I sent three emails to support and received no assistance; I even sent two more and got no response. The page's bot only redirects me to send emails. I canceled the transaction and decided to try a bank transfer, but the same thing has happened and it continues to be "in process." Could someone please help me or tell me who I can contact for assistance?

Best regards and thank you in advance!

Hola, buen día!

Les comento, he realizado una operación de retiro en CBet el día 8 de agosto a través de criptomonedas (Lite Coin) a mi cuenta de Mercado Pago, la transacción aparecía "en proceso" y así duró más de un mes. Envíe tres correos al soporte y no me ayudaron, inclusive envié otros dos y ya no contestaron. El bot de la página solo me redirige a enviar correos. Cancelé la transacción y decidí realizarla por transferencia bancaria pero ha pasado lo mismo y continúa "en proceso". ¿Alguien me podría ayudar o indicarme con quién dirigirme para que me asista, por favor?

Saludos y gracias de antemano!

Dear carlos_atilano,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Have you made a successful withdrawal in the past?
• Have you achieved your winnings with the help of a bonus?

Looking forward to hearing from you.

Best regards,

Tomas