CBet Casino - プレイヤーの撤退が遅れています。

I'm trying to withdraw my funds of 470.00 and they are saying I have to wait 7 more days. I never had this issue with bet 365. I don’t think I will use this platform again. The chat agents have escalated my claim to get my funds but they should have done this sooner in my opinion. I'm very upset as at this point all I'd like are my funds. They offered me bit coin but I Dont have bit coin. They offered me 50 free spins but I Dont feel that is a resolution. At this point I just want my funds.

Dear jigga0071981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? When exactly have you requested this withdrawal?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Just to let you know I found somewhat of a better solution. I went with the bitcoin option to cash out but lost off the initial amount. I took quicker to process the transaction. but overall it was a long wait. Overall Im somewhat happy with the outcome. and moving forward I'll use the bit coin option as opposed to putting the funds directly into my account. The main issue was that I has 2 checking accounts. So they made me show proof of both accounts and I had to show my passport again. If you are using this site the most efficient way to cash out is by using the bitcoin option. Overall as I mentioned Im somewhat satisfied with the outcome. Off 600.00 I cashed out I lost 22 off the top so instead of cashing out 600.00 it was 578 in bit coin the when I turned the bitcoin into cash it turned into 542 lol. Thanks

Thank you for your reply, jigga0071981. Do I understand correctly that the issue has been resolved? Do I have your permission to close this complaint?

correct!

Awesome news, thank you for the confirmation, jigga0071981. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.