CBet Casino - プレイヤーの撤退は遅れています。

Hey, i made a withdraw of 600€ in the 7 of April and i didnt receive it...my withdraw is put as in processing. The service client didnt gave any informations about the delay.

Dear Tao1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello @Kristina.

It's my first withdraw.

I have my kyc done and verified.

I've been in contact for the last two weeks with the client service and they just tell me to wait without giving any date.

It's frustrating.

Thank you very much for your reply, Tao1992. Have you accumulated your winnings with or without an active bonus?

Without an active bonus

Thank you very much Tao1992 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Tao1992,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite CBet Casino to join the conversation and to aid in the resolution of this complaint.

Dear CBet Casino,

Could you please provide an update regarding the status of the player's withdrawal?

Everything is back in order, they cancelled the withdraw and i did a BTC withdraw and received the money. We can close this topic

Hello Tao1992,

I'm glad to hear that your issue has been resolved and that you have received payment. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam