CBet Casino - プレイヤーの賞金が遅れています。

The casino is not allowing me to withdraw my winnings, which amount to more than 3 million Argentine pesos.

El casino no me deja retirar mi ganancia son más de 3 millones de pesos argentinos

Dear marialaurasarubbi81,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if your account has been fully verified? 
• Have you been advised why you can’t withdraw your winnings? 
• Is it an internal casino system issue, or it’s related to your account only? 
• Were your winnings accumulated with or without an active bonus? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

Looking forward to hearing from you.

Best regards, 

Petronela

Hello, in the end I was able to withdraw the money... but at the end of the operation they blocked my account due to an alleged anomaly 😢

Hola al final pude retirar el dinero..pero al finalizar la operación me bloquearon la cuenta por una supuesta anomalia 😢

Since the issue has been successfully resolved (with the money paid despite the account closure), we will mark the complaint as ‘resolved’ in our system. Thank you, marialaurasarubbi81, for your cooperation and confirmation. Please feel free to reach out to our Complaint Resolution Center if you encounter any issues with any other casino in the future. We are here to assist you.

Best regards,

Petronela

Casino.Guru