CBet Casino - プレーヤーが Web サイトにアクセスできません。

Hi, I had deposited 30 euros on Cbet, then I also played bets remaining more or less with 27-30 euros (I don't remember well), but for 3-4 days the site has been unreachable, it has disappeared. Can you help me? Thank you.

Salve , avevo depositato 30 euro su Cbet, poi ho giocato anche scommesse rimanendo piu' o meno con 27-30 euro(non ricordo bene), ma da 3-4 giorni il sito e' irraggiungibile, e' come scomparso. Potete aiutarmi? Grazie.

Dear balos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I just tried to access the casino's website (https://cbet.gg/) and I haven't come across any issues:

Since you filed this complaint a few hours ago, could you please advise if the issue is persisting? If yes, could you please post here a screenshot of the message you see when you try to access the casino?

Looking forward to hearing from you.

Best regards,

Kristina

Hi, I tried to log in again but nothing to do. Did you connect from Italy? I from Italy cannot connect to the site.

Salve , ho riprovat ad accedere ma niente da fare. Ti sei collegata dall'Italia? Io dall'Italia non riesco a connettermi al sito.

Hi, we still don't know anything from Cbet?

Salve non si sa ancora niente da Cbet?

Thank you very much balos for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, balos,

I am sorry to hear about your issue. From now on, I will assist you with your complaint. However, before I invite the casino to this thread, allow me please ask you a few questions.

Do you try to connect to the casino by using a bookmark, or do you copy+paste the link to your browser?

Can you please click on the 3 options below and let me know if anything works?

• CBet Casino (https://cbet.gg/)
• CBet Casino (cbet.gg)
• CBet Casino (https://casino.guru/cbet-casino-review)

On the casino's website, I saw a notification about migration to a new platform. Maybe you use just an old link that does not exist anymore.

Thank you and I am looking forward to hearing from you soon.

Hi the first 2 links do not work (one tells me: site subjected to inhibition). The third refers me to your Casinoguru rewiew page. If I use an old link, what is the new one? Thank you.

Salve i pimi 2 link non funzionano (uno mi dice : sito sottoposto ad inibizione). Il terzo mi rimanda alla vostra pagina di Casinoguru rewiew. Se uso un vecchio link, qual e' il nuovo? Grazie.

Dear balos,

I am sorry for the delayed reply.

Did you try to access the casino also via casino.guru casino's review (the third link, button "visit the casino")? Did you try to load the website on a different device or use a different internet connection/browser? Did you use VPN while signing up? Have you contacted the casino's Customer Support regarding your issue? If yes, what information did you receive? Can you please try this link - CBet Casino - and let me know if it works, please?

Unfortunately, I found a rule in the casino's terms and conditions saying that Italian players are not accepted in this casino (available HERE):

However, if you were allowed to register and did not breach any of the casino's terms and conditions, you should be allowed to withdraw your funds.

Once I have answers to the above questions, I would like to invite directly the casino representative to this thread.

Thank you for your understanding and patience.

Hello Branislav. So I tried to log in with the Opera browser VPN and managed to reach the Cbet casino. Except I entered my username and password and it was telling me error. So I tried to register again and I was able to access the site, but my money was gone (they were in the old account). I did a live chat and the employee told me that she was forwarding my complaint to the competent department and to wait for their reply via email which obviously I have not received yet in 1 working day. So the problem is that my old account has been deleted where there was about 30 euros that I would not want to lose. Thank you.

Salve Branislav. Allora ho provato ad accedere con la VPN di Opera browser e sono riuscito a raggiungere il casino Cbet. Solo che ho inserito il mio username e la password e mi diceva errore. Allora ho provato a registrarmi ancora e sono riuscito ad accedere al sito, pero' i miei soldi non c'erano piu'(erano nel vecchio conto). Ho fatto una live chat e l'impiegata mi ha detto che trasmetteva il mio reclamo al reparto competente e di aspettare una loro risposta via email che in 1giorno laorativo ovviamente non ho ancora ricevuto. Quindi il problema e' che e' stato cancellato il mio vecchio account dove c'erano circa 30 euro che non vorrei perdere. Grazie.

And did you use VPN with your old casino account? If yes, did you use Italian IP addresses or different country IPs?

However, I strongly recommend you not use the new casino account and deposit there if you used VPN to register.

Hi I don't know if I used Italian or foreign IPs, I don't know. In my old account there are about 30 euros but I could not log in because it tells me wrong password or user. So I created a new account from which I chatted and told him that on the old account I had about 30 euros. They told me they would email me back, but I still haven't received any response after about over a week. I don't want to lose my money, thank you.

Salve non so se ho usato IP italiani o stranieri, non me ne intendo. Nel mio vecchio account ci sono i circa 30 euro ma non sono riuscito a entrarci perche' mi dice password o user sbagliati. Cosi ho c ho creato un nuovo account dal quale ho chattato e gli ho detto che sul vecchio account avevo circa 30 euro. Mi hanno detto che mi avrebbero risposto via email , ma non ho ancora ricevuto nessuna risposta dopo circa piu d'una settimana. Non vorrei perdere i miei soldi.Grazie.

Hi Branislav I have now checked my account on Cbet and finally there are my 30 euros! Thanks, case solved.

Ciao Branislav ho controllato adesso il mi conto su Cbet e finalmente ci sono i miei 30 euro! Grazie,caso risolto.

What great news!

Thank you, balos, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad your balance is available again. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru