CBet Casino - プレーヤーのアカウントは保留中の出金によりブロックされました。

The casino has blocked my account and not only did they inform me that their bot blocked it due to suspicious activity, but since then I haven't been able to get in touch with them nor have I received any further information. In addition, I previously sent support a message and was told that my account was suspended due to maintenance of an active bonus I had, and that after this, my access would be returned, which did not happen. I created another ticket two days later and they told me that they had blocked it.

Apart from this, I had withdrawn 30,000 Chilean pesos and they have not refunded it to me.

El casino bloqueo mi cuenta y no solo me dijieron que lo bloqueo su bot por actividad sospechosa luego de eso no eh podido contactarme con ellos ni me han dicho nada, ademas anteriormente habia mandado un mensaje a soporte y me dijieron que mi cuenta estaba suspendida por un mantenimiento a un bono que yo tenia activo, y que despues de eso se me devolveria el acceso lo cual no paso ya que cree otro ticket a los 2 dias y me dijieron que me la bloquearon.

Aparte de eso yo habia retirado 30.000 pesos Chilenos y no me los devolvieron

Hello Sagi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? How much was your real money balance when your account got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

If my account was verified and I had made several withdrawals before which were successful, it was Saturday, September 2 or Sunday, I don't remember exactly. My winnings were with the Welcome bonus but I always lost it so they were with my real money. They were Casino games. It was 25 thousand Chilean pesos. The last time was on 09/28/2023 About why I still did not have access to my account when they told me it was just maintenance

Si mi cuenta fue verificada y había hecho varios retiros antes los cuales fueron exitosos, Fue el sábado 2 de Septiembre o domingo no recuerdo exactamente. Mis ganancias fueron con el bono de Bienvenida pero lo perdía siempre así que fueron con mi dinero real. Fueron juegos de Casino. Era 25 mil pesos Chilenos. La ultima vez fue el 28/09/2023 Sobre porque todavía no tenia acceso a mi cuenta cuando ellos me dijeron que solo era un mantenimiento

I would like to ask CBet Casino to join us and help us resolve the player's issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Sagi,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.