CBet Casino - 決済が遅延しているとのクレームがあります。

Hello, I've been waiting over 14 days for my money! On the Cbet page it still shows as processing...

I was told that they would send me an email, but they told me they need to analyze something. Then they asked me to wait, basically, they told me: Hello,

I hope you are well

Firstly, I regret that you're dealing with this situation.

I see that the relevant team is still processing your request.

They're doing everything possible to process your request as soon as possible.

We will contact you via email as soon as we have updates.

I understand that the wait can be frustrating, but our teams need time to handle your issue in the best way possible.

Thank you for your trust

I remain at your disposal should you need me

Best Regards,

Lazar | Security Department Manager | CBET

This was their email and at this point I feel like I'm being ripped off... I can understand waiting 72 hours, but 2 weeks is ridiculous. At this point I'm still waiting for this alleged evaluation, I won this, all the bets are registered, why did they not evaluate that when taking my money at the start? It's madness. I NEED HELP.... I thought this was a trustworthy official site, but the rules haven't been clear. It's unacceptable for them to be holding my money for over 15 days.

Sat, 21 Oct

Hola llevo esperando mas de 14 días a que me den mi dinero! aun en la pagina de Cbet me aparece procesando...

Me dijeron que me van a mandar un mail, pero me mandan a que tienen que analizar algo. Luego me dicen que debo esperar, basicamente esto me dijeron: Hola,

Espero que se encuentre bien

En primer lugar, lamento que se encuentre en esta situación.

Veo que el equipo en cuestión sigue tramitando su solicitud.

Están haciendo todo lo posible para procesar su solicitud lo antes posible.

Nos pondremos en contacto con usted por correo electrónico en cuanto tengamos noticias.

Entiendo que la espera puede ser frustrante, pero nuestros equipos necesitan tiempo para tratar su problema de la mejor manera posible.

Gracias por su confianza

Quedo a su disposición por si me necesita

Atentamente

Lazar | Security Department Manager | CBET

este mail fue el y a esta altura ya siento que me están estafando... puedo comprender que se tomen 72hs pero 2 semanas es una locura, a este punto sigo esperando esa supuesta evaluación, gane esta todo registradas las apuestas por que para usar mi dinero de entrada no valúan nada no? una locura. NECESITO AYUDA.... Yo creí que era una pagina oficial realmente confiable, pero las reglas no han sido claras. No puede ser que esten reteniendo mi dinero hace mas de 15 días.

sáb, 21 oct

Dear zamesol,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear zamesol,

Have you received your withdrawal from the casino yet?

No, I'm still not waiting.

no aun no sigo esperando

Dear zamesol,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.