CBet Casino - 選手の退場が遅れています。

Hello,

I am writing here because everything is absurd and I don't know what to do

I deposited 1300 euros without using any bonus and amazingly managed to win 66000 euros.

Converted them into Bitcoin and asked to withdraw to my crypto wallet.

After 6 days, the transaction is still pending with no response from anyone

The live chat is useless, filled with endless auto replies.

Who should I contact to resolve this scandalous casino issue?

To preface,

No bonuses used

All checks including KYC were performed and passed successfully

No multiple accounts or anything like that.

What should I do to receive my money?

Help me

Salve,

Scrivo qui perche tutto e assurdo e non so che fare

versati 1300 euro senza usufruire di nessun bonus riesco incredibilmene ad arivare a vincere 66000 euro.

Convertiti in bitcoin e chiesto il prelievo sul mio wallet crypto.

passati 6 giorni, transazione in attesa e nessuna risposta da nessuno

La live chat non serve a nulla, bot con risposte automatiche a non finire.

A chi devo rivolgermi per far chiudere questo scandalo di casino ?

Premetto

Nessun bonus usato

Verifiche tutte eseguite compreso KYC tutte andate a buon fine

Nessun account multiplo o robe del genere.

Come devo fare per avere i miei soldi ?

Aiutatemi

Dear Coleman9292,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise if you've ever received any winnings from this gambling establishment? If possible, please post a screenshot of your withdrawal history here in this thread.

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Received a single win of 85 euros in bitcoin, then nothing more.

The chat responds only with bots and the same goes for the security center via email

This is my withdrawal, which is now rejected.

Who can I report to from Italy?

Can I appeal to someone?

Ricevuta una sola vincita di 85 euro in bitcoin, poi più nulla.

La chat risponde solo con bot e idem il centro sicurezza tramite email

questo e il mio prelievo, che adesso risulta respinto.

A chi posso fare denuncia dall'italia?

Posso appellarmi a qualcuno ?

Dear Coleman9292,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.