Celu Apuestas Casino - プレイヤーのアカウントは資金が入ったままブロックされています。

Good evening, my account has been blocked and my cashier has not answered the phone again, leaving my money stuck in that account without access

Buenas noches, mi cuenta se bloqueo y mi cajero nunca más atendió el teléfono, quedo mi dinero en esa cuenta sin poder acceder

Hello nicolasbarrios0924,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Celu Apuestas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much real money balance was on your account when it got blocked? What did the casino respond to you when you contacted them regarding your issue?

Looking forward to your answer.

Regards,

Nick

Dear nicolasbarrios0924,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, the problem has been solved, thank you very much for your attention!

Buenos días, ya fue resuelto el inconveniente, muchas gracias por la atención.!

Dear nicolasbarrios0924,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru