Chilli777 Casino - プレイヤーの撤退が遅れています。

I've been waiting since 15th Dec for my withdrawal which is still saying waiting. I've emailed and contacted chat several times but no answer to emails at all and chat is rudest and nastiest I've ever come across.

Dear Catherine,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi thank you for prompt reply. It's awaiting in their transactions. It hasn't started even yet. Its Bank transfer.

Thank you very much, Catherine, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Chilli777 Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Thank you. It's disgraceful they are allowed to get away with it.

Hello Catherine,

I looked at your complaint and will do my best to help you. I would like to invite Chilli777 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Chilli777 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you. They just disconnecting the chat now when I try contacting them. It's disgraceful 😔

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.