ChinChin Casino - プレイヤーの撤退が遅れています。

I applied for a withdrawal at this casino on March 19, but have not received my money yet.

Hello andandjonnyx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ChinChin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you use any bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account has already been authenticated. The time frame is unknown.

The first deposit bonus was used.

Attached is the last email I received from the casino.

Thank you andandjonnyx for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello andandjonnyx,

It's Michal again. I have taken over this complaint as well. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite ChinChin Casino to join the conversation.

Dear ChinChin Casino,

We understand that a compliance check of the player's account and their gameplay is done before a withdrawal is processed, but as quite a lot of time has already passed without any real development, can you please explain why the player's withdrawal has not yet been processed from your side?

If there are any sensitive details that may affect this situation and are not appropriate for public disclosure, please feel free to share them with me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.