Chips.gg Casino - プレイヤーの出金リクエストは拒否され、アカウントは閉鎖されます。

Hello,

I found chips.gg through hltv.org, a hub for CS:GO, in which you can compare odds for eSports. After signing up, I deposited money and started to gamble. Things were looking good as I wanted to withdraw, yet my withdrawl was instantly declined. After messaging support, they had me waiting for multiple minutes, sent me a link in which I'd have to enter a code to get access to my money again, before attempting the withdrawl again. After trying for a second time, I messaged support, they said I should swap my currencies. Swapping currencies requires you to be Level 10 (~75k Wager), which I wasn't. So, I've messaged the support and told them that I suspect them to be scamming me by not letting me withdraw. What's also worth mentioning, is that you don't get a notification, neither you get an email about the failed transaction. You're forced to hit up support, who is doing everything to not give you the money back, forcing you through various links and codes that can't be pasted directly, to make getting to your money as uncomfortable as possible. I've started to gamble a little, before attempting another withdrawl, which didn't even go to the "Failure" point. I thought that I maybe had a bonus open or something, and I needed to wager, but that wasn't the case either. After telling the support my theory of them scamming me, they didn't answer to my messages anymore, despite a "Hello degen69help, how can we further help today?" Since I'm working as a manager of a (fairly large) Casino Influencer, I thought that I'd be better off telling him the word, while spreading what this casino is up to. I've also used the chat, talking to the other users about the withdrawls. Upon asking, two people answered directly - yet if I clicked on their profile, both accounts lead me to a "404 not found" tab, while private accounts are labelled with "Private Account". I assume due to the AI algorhythms, their entire chat is just based on bots. Due to being in good contact with swapped.com, the website they use for people who wanna buy crypto directly through card, I've already messaged a mutual working there about the scam the casino is doing - depending on the outcome, they might lose them as money launderer, though both businesses go hand in hand, so nothing can be guaranteed.

Worth mentioning: After explaining my situation in chat, I've got permanently banned.

Conclusion: Stay away. They're not even making an effort in scamming you. They can't even hand out the first withdrawl, dumb for a company who's working with someone who applied for partnership with a youtuber with 6 figure subscribers.

I dislike saying it, but I really hope something bad happens to the owners, as well as the staff team promoting and supporting that scam. Majority of the gamblers have enough issues with themselves already, losing money like that must be the worst feeling ever.

Dear degen69help,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Has the casino given you any reason for closing your account?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi Dominika,

the account isn't closed yet, no - I'm just muted on every aspect of the site.

I did the required KYC verification Tier 1, and even Tier 2. (Tier 1 = Email etc., Tier 2 = ID etc.)

I did not take any bonuses, no.

I've used their own Roulette, as well as their Sportsbook, made most money on their Roulette.

Sent the transcript per mail.

Best Regards

Dear degen69help, have you emailed the casino at support@chips.gg to inquire about your rejected withdrawal requests and the process to withdraw?

Have you met the wagering requirements for your deposit?

Did you use the same payment method for your withdrawal as you did for your deposit?

Dear degen69help,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.