Chips.gg Casino - プレイヤーの残高は没収されました。

I had a welcome bonus on chips.gg, and i was 10% through the wagerrequirement, but when i bought a bonus buy, my entire balance disapaired. I contacted the live support and was linked bonus TOS. I can see that was not allowed, but i feel its unfair to void the entire balance (bonus+real money) over a small mistake that lost me money. I tryed to come to an agreement to void the 40$ bonus buy and not count towards the wager, but they insist to void the entire balance.

Dear BobbiLobby,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chips.gg Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Do I understand correctly the bonus was a 200% match deposit bonus?
• Do I understand correctly the confiscation of your balance happened immediately or shortly after you bought free spins in the game one time?
• Could you please explain in more detail the timeline of events?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas

It was the 200% deposit bonus i was playing with.

My balance disappeared right after i bought the bonus buy.

it was at 9:50 PM i got the deposit and started wager, at 10:42 PM i got a notifaction that my bonus got vioded and canceled, the time in between i went from 610$ to 850$. The bonus buy costed 40$ and i got around 23$ from it, witch i didnt get into my balance aswell. I wrote to the support and got in contact quickly and we had a conversation for around 30 min. I already wagered around 2.400$

Thanks for helping me

Bobbi

Issue has been resovled with the casino, i got in contact with the VIP host 😀

Dear BobbiLobby,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru