Chips.gg Casino - プレイヤーの賞金は没収されました。

I created an account via Chips and later received an email stating I was eligible for a 200% first-time deposit bonus, and that I should contact support to claim it. I did so, and support provided me with a bonus code. I then deposited $100 and received a $200 bonus, bringing my total balance to $300, after playing for a bit my balance was at around 500-600$

I began playing several games and maintained bets within the $5 maximum stated in terms—specifically doing $2.40 spins on one game. However, I suddenly received a notification that my entire balance was voided. Support claimed I had placed $7.20 bets, which I strongly dispute, I never raise the bet. Lets say, even if that was the case, why allow raising the bet in bonus wagering games above 5$ if it voids the entire balance? Regardless, voiding the full balance—including the deposited funds—is unacceptable.

This is not just about the $100 deposit, but about the integrity of your platform. If this issue is not resolved, I will escalate the matter to your licensing authority due to what I believe are misleading and unfair practices.

Please advise on how this will be addressed.

Hello blowfly,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Chips.gg Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Would it be possible to forward your full betting history to nikolas.b@casino.guru?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

thanks for your response. Please see my answers for the questions below:

Could you please advise if your account is already verified and if yes, since when exactly? / It was not verified, I deposited the money a few hours after creating the account. Since I never requested a withdrawal I was never asked the complete KYC

Would it be possible to forward your full betting history to nikolas.b@casino.guru? / I am unable to see my betting history, since bonus wagering was valid for only a limited number of slots and most of them do not record the betting history, I an unable to provide the betting history

When was the last time you spoke to the casino and what was it about? / Right after my balance was voided, and the casino was claiming that because I was doing $7. 2 bets not only the bonus amount but the entire balance was voided

I checked the specific slot that I was playing. I was doing 2.4$ spins there to make sure I don't go over the 5$ limit, but it looks like the Casino is frauding the players, when clicked on different sections on the slot it would automatically select 4.8$ or 7.2$ bets without me increasing or confirming the bet.

This is the biggest fraud I have ever seen by a casino with the below 2 points:

• Enabling players to bet more than 5$ on bonus wagering slots when it is not allowed
• Automatically raising the bets, without the player increasing the bet

I have literally been scammed out of my money, I wanted to reach out to the regulator to solve this issue but it looks like Chips has a license from some island from Comoros, and there is no way to contact this government body.

I am hoping this issue can be resolved with your help

Regards,

Hello blowfly,

Unfortunately, it is the player's responsibility to monitor the amount of their bets, as only a few casinos have systems in place to prevent betting over the maximum allowed limit.

To proceed with your case, we need to conduct a thorough review of your betting history. I will be forwarding your complaint to my colleague Branislav (branislav.b@casino.guru), who will assist you further from this point onward.

I wish you the best of luck in resolving the matter.

Regards,

Nick