Chips.gg Casino - プレイヤーは自分のアカウントにアクセスできません。

Today, I suddenly couldn't log into my account. Until yesterday, I was able to log in without any issues.

I am really troubled by this.

本日、突然アカウントにログインできなくなりました。昨日までは問題なくログインできていました。

とっても困っています。

Dear aya.123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chips.gg Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

The login page was inaccessible from January 1st to January 2nd, but became accessible in the afternoon of January 2nd.

It is still accessible today.

It might have been a technical problem.

thank you very much.

1月1日から1月2日にかけてログインページにアクセスできませんでしたが、1月2日の午後になり、アクセスできるようになりました。

本日もアクセスできています。

技術的なトラブルだったのかもしれません。

ありがとうございました。

Dear aya.123,

Thanks for the update and explanation.

Since the issue appears to be a misunderstanding the complaint will be closed accordingly.

Thank you for your understanding. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.