Chips.gg Casino - プレーヤーの出金はブロックされ、アカウントは閉鎖されました。

I had a contract trial with the casino which was meant to last a month and as soon as I had a withdrawal amount of $703 USD they got rid of me after bringing in my streamers. Blocked me everywhere and blocked my withdrawal.

Never use this casino, you will be able to deposit money but will not be able to withdraw money. SCAM.

Their support are no good, never respond. You are basically throwing your money away using this casino. Will be taking legal matters if this isn't resolved.

Dear slaydosslots,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chips.gg Casino.

Please note we can't help you with any affiliate-related issues. Our Complaint resolution center deals only with complaints regarding depositing players who risk their funds to register and play in online casinos.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you accumulated the winnings in the casino using your own funds after registering a player's account?
• Has the casino offered any explanation for not paying your withdrawal amount?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

The casino basically stopped replying to me and then cancelled the contract once I was able to withdraw an amount. I had done 5 streams prior to this and there was zero problems as I hadn't done a withdraw.

I deposited some money of my own but majority was a bonus I received.

They keep referring me to management on live chat and nothing happens

I am sorry but you didn't respond to my questions, providing enough clarification. Please let me know about the concerns I asked about and try to assist.

Do I understand correctly you accumulated the winnings in the casino using your own funds after registering a player's account?

Please understand that if the issue concerns a situation outside of a situation where you risk your funds in a standard player's account, we cannot help you and your complaint will be rejected.

Dear slaydosslots,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

This person is firstly not a player but a streamer we attempted to work with. This streamer broke the terms of the agreement and we terminated his contract.

Regards,

Chips.gg

Thanks for the reply to Chips.gg casino representative.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.