Chipstar Casino - プレイヤーの撤退は遅れています。

I have submitted a withdrawal but I've had an email saying failed. I cannot get a response from the casino via live chat or via email.

Dear Samx22x,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi,

I am fully verified. Have made withdrawals before. I requested the withdrawal and instantly recieved and email saying failed. The withdrawal is still pending on my account. I have emailed to query why I have the email saying withdrawal failed. Also tried live chat and cannot get any response. This was requested yesterday.

Do I understand correctly that the withdrawal has been requested and is still pending since the 19th of July? Thank you in advance for your reply.

Dear Samx22x,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We received confirmation from the player that this withdrawal has been received successfully:

https://casino.guru/chipstar-casino-player-s-withdrawal-has-been-delayed-1

"Yes previous payment was recieved."

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Samx22x, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru