Classy Slots Casino - プレイヤーの撤退が遅れています。

very poor casino, late payout, strict bonus conditions that are unclear. if you ask about the bonus conditions, they avoid the question with a standard answer to read the conditions. they also no longer respond to emails

very poor casino, late payout, strict bonus conditions that are unclear. if you ask about the bonus conditions, they avoid the question with a standard answer to read the conditions. they also no longer respond to emails

zeer slecht casino, late uitbetaling, strenge bonusvoorwaarden die onduidelijk zijn. als je naar de bonus voorwaarden vraagt ontwijken ze de vraag met een stanaard antwoord de voorwaarden door te lezen.  ook reageren ze niet meer op mails 

very poor casino, late payout, strict bonus conditions that are unclear. if you ask about the bonus conditions, they avoid the question with a standard answer to read the conditions. they also no longer respond to emails

Dear Beike,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please provide me with more information and details regarding this matter? I’m sure you understand that KYC (Know Your Customer) is a very complex process and none of the serious and licensed casinos takes it lightly. Please could you confirm that you have completed the KYC process in the past? Was this your first withdrawal request? What method did you use? 

Please forward me a bonus link, so I can check carefully the promotional terms and conditions. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Beike,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.