ClubRiches Casino - プレイヤーのアカウントの入金制限の問題。

I am attaching a screenshot showing that the casino requested documentation of my income sources and I sent documents demonstrating monthly earnings of more than 350,000 ARS which is approximately 956 USD

The casino imposed a monthly deposit limit on me of no more than 50,000 ARS, which was not specifically outlined in the terms and conditions. I should be able to deposit freely.

adjunto captura de que el casino me pidio documentacion de mis fuentes de ingresos y le fue enviado documentos con ingresos mensuales de mas de 350000 ars, alrededor de 956 usd

el casino me limito con depositos mensuales de no mas de 50000 ars, cuando no espesifica en los terminos y condiciones, tendria que poder depositar libremente

Hello lucasgranero81,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ClubRiches Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Since when is the deposit limit active? When was the last time you contacted the casino and what was it about?

Please note that if the casino detects any irregularities or they have suspicion of any gambling problems, they may limit your deposits and there is nothing anybody could do against it.

Looking forward to your answer.

Regards,

Nick

I told you the situation, I deposited around 50,000 ars and after playing several times I tested how the withdrawals were going to see if I was not encountering a casino that scammed you out of the money, when it was time to withdraw they started asking me for documentation, to verify my identity, present a photo of a document from both parties, and they told me that it had to be signed by a notary, which I did without problems! Money had to come out of my pocket to pay the notary, they accepted my documentation! Then they asked me for a bank receipt and I sent it to them and they told me that it also had to be signed by a notary, that is, again I had to pay a notary to sign said document! Then, they asked me for proof of income, which they had never asked me for in an online casino! But I sent it to him without problems since I work in a dependency relationship and he will provide me with the monthly salary receipt! and they also asked me for a notary's signature, that is, all this took me about a month in which I had to pay a notary several times, a lot of money came out of my pocket and always with the withdrawal retained by the casino when they validated my data. The email from the screenshot that I attached at the beginning of this complaint arrives which only allows me 50,000 ARS per month, which does not even represent 20% of my salary, which is more than $350,000 ARS, and also that The amount does not even cover the signatures on the notarized documents! I played in several casinos and they always ask me for basic identity verification and they let me deposit even much more money than I won! I don't understand why they limit me in such a way! And I clarify this point below that if the terms and conditions before making the account tell me that I will only be able to put in less than 20% of my salary, I understand it, and I accept it, but it never says anything similar about it. ! That's why I demand transparency to communicate from the casino to the user! Because like me, there are probably other people who wasted their time notarizing documents so that the casino later limits us in this way, I repeat again the problem is in the poor communication of the casino in its terms and conditions! That's why I demand that you solve this issue to avoid future complaints and at the same time not have a negative rating in the forums! Because at least if they are not going to limit me in the money I can play, it would have to be similar to my salary! or in that case from another client that is consistent with the source of income that said person presents!

te comento la situacion, deposite alrededor de 50000 ars y luego de jugar varias veces probe como andaban los retiros para saber si no me estaba encontrando con un casino que te estafe con la plata, a la hora de retirar me empezaron a pedir documentacion, para verificar mi identidad, presente foto de documento de ambas partes, y me dijeron que tenia que estar firmado por un notario, lo cual hice sin problemas!, tuvo que salir plata de mi bolsillo para pagar al notario, me aceptaron la documentacion! luego me pidieron un comprobante bancario y se los envie y me dijeron que tambien tenia que estar firmado por un notario, es decir otra vez tuve que pagar un notario para que me firme dicho documento! luego, me pidieron comprobante de ingresos, lo cual nunca me habian pedido en un casino en linea! pero se lo envie sin problemas ya que trabajo en relacion de dependencia y me brindar el recibo de sueldo de manera mensual! y tambien me pidieron firma de un notario es decir todo esto me llevo cerca de un mes en el cual tuve que pagar varias veces a un notario salio mucha plata de mi bolsillo y siempre con el retiro retenido por el casino cuando me validaron los datos me llega el mail de la captura de pantalla que adjunte en el principio de esta queja el cual solo me permite 50000 ars por mes, lo cual no representa ni el 20 % de mi sueldo, que es de mas de 350.000$ ars, y ademas ese monto nisiquiera cubre las firmas de los documentos notariados!, jugo con varios casino y siempre me piden la verificacion basica de identidad y me dejan deposita incluso mucho mas dinero de lo que gano! no entiendo por que melimitan de tal manera! y aclaro este punto a continuacion que si a mi en los terminos y condiciones previamente a hacerme la cuenta me dicen que yo solo voy a poder poner menos del 20 % de mi sueldo lo entiendo, y lo acepto, pero nunca dice algo similar al respecto! por eso exijo transaparencia para comunicar desde el casino hacia el usuario! por que como yo seguramente alla otras personas que perdieron su tiempo notariando documentos para que despues el casino nos limite de esta manera, vuelvo a repetir el problema esta en la mala comunicacion del casino en sus terminos y condiciones! por eso exijo que puedan solucionar este tema para evitar futuros reclamos y a su vez no tener una puntuacion negativa en los foros! por que por lo menos si no me van a limitar en el dinero que yo puedo jugar tendria que ser similar a mi sueldo! o en tal caso de otro cliente que sea acorde a la fuente de ingresos que presente dicha persona!

I await your response and that of the casino! So they themselves can show them our conversations, the documents that I pass them! or in this case involve the casino in this discussion to be able to solve this problem in the best possible way to avoid future complaints and negative ratings from users as previously mentioned in the previous paragraph.

Thank you very much in advance for your attention, and I remain attentive and ready!

espero su respuesta y la del casino! asi ellos mismos les pueden mostrar nuestras conversaciones, los documentos que les pase! o en tal caso involucrar al casino en esta charla para poder solucionar este problema de la mejor manera posible para evitar futuros reclamos y puntuaciones negativas de los usuarios como comente previamente en el parrafo anterior.

desde ya muchas gracias por la atencion, y quedo atento y a disposicion!

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Hello lucasgranero81,

Please forward any attachment or conversation with the casino to nikolas.b@casino.guru.

I would also like to point out the the casino may limit your deposit anytime to any amount as it serves for responsible gambling. If they did set you a limit and you do not like it, unfortunately there is nothing anybody can do as we can't force them to put a higher deposit limit.

Dear lucasgranero81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.