ClubRiches Casino - プレイヤーの撤退が遅れています。

Hi,

I am trying to get my withdrawal for 6 days for now. 

I have 2 withdrawals:

1st 04.02.2022 - 150 EUR through Pisatrix

2nd 05.02.2022 - 135 EUR through Piastrix

Both of them have "Peding" state right now.

I have used Piastix and Mastercad for deposits and my profile fully verified. 

Support agents are completely useless, all that thay say is - "We are currently experiencing technical issues"

I am don't use bonuses or something strange, just want to get my winnings 

Their T&C says about withrawals - This depends on the selected payment method and the verification of your account. In most cases its happens instantly. Bank transfers can take up to 2-3 working days.

Piastix is a E-wallet and all payments should be instant

Dear Ivan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Kristina,

ClubRiches has solved this issue. 

Please, close a complaint

Awesome news, Ivan. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.