CobraSpins Casino - プレイヤーの撤退が遅れています。

I made a withdrawal of £500 over a week ago and had very little/next to no response from the casino regarding when I will be receiving my winnings, had an email on Thursday last week saying my withdrawal had been processed but it’s not actually been sent to my bank account yet. Sent several emails since my withdrawal was ‘processed’ but not had one reply since. This site is a massive SCAM and they need closing down asap!!!!!

Dear Kieran2306,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal has been processed already? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Lastly, could you please confirm that your previous issue with the same casino has been resolved successfully?

https://casino.guru/cobraspins-casino-player-s-deposit-has-never-been

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi there,

it was via bank transfer. They said they’ve processed my withdrawal but then said on the email that they’re ‘working on it’ so they’re making no sense at all. I’ve had no response from them for 4 days now since they ‘processed’ my withdrawal and took the money out of my account. In regards to my previous complaints about this casino, no they never got sorted out either. Maybe I’m an idiot for using them again! I don’t think ill ever see that money!!

Thank you very much, Kieran2306, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi I’ve just received my funds this morning, thanks

Dear Kieran2306,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.