CoinGames Casino - プレイヤーが賞金を受け取れずにいます。

Hello !!I really hope for your help !!! I won 125,000 thousand rubles in this casino. I put it on the withdrawal. I wrote to support and they answered me and said that verification was needed. to the withdrawal and they brought them to me !! then I put 20,000 and 100,000 on the withdrawal, waited a week and the refusal was written additional verification !! Wrote in support of silence! Help please !!! Regards Eugene

Здравствуйте !!Очень надеюсь на вашу помощь !!! Выиграл в этом казино 125000 тысяч рублей.поставил на вывод.Написал в поддержку мне ответили и сказали что нужна верификация.я отправил паспорт и селфи с паспортом и спросил что ещё нужно мне утвердительно сказали что больше ничего не надо !!я поставил 5 тысяч рублей на вывод и мне их вывели!!тогда я поставил на вывод 20000 и 100000 прождал неделю и отказ написано дополнительная верификация!! Написал в поддержку молчат! Помогите пожалуйста !!!с уважением Евгений

Dear tarakan740,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello !!! Thank you for your help !!! the casino paid all the money !!!)) there are no more claims !! thanks again ! Regards Eugene

Здравствуйте !!!Спасибо за помощь !!!казино выплатило все деньги!!!))претензий больше ни каких нет!!ещё раз спасибо !с уважением Евгений

Dear tarakan740,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru