Coinplay Casino - プレイヤーのアカウントは閉鎖されました。

I won some money and contacted support about how to withdraw it. They responded, and I followed the instructions, but the funds were not withdrawn. I waited for two days, and then my account was blocked. Is this how they deceive people into depositing money?

Я виграла кошти написала у підтримку як вивести вони відповіли все зробила кошти не вивели 2 дні чекала і заблокували це так дурять людей щоб вносили кошти?

Hello Alona95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Coinplay Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about - did they explain the reason for blocking your account?

Looking forward to your answer.

Regards,

Nick