Coinplay Casino - プレーヤーのアカウント閉鎖のリクエストは無視されました。

Hello CasinoGuru,

I have decided to close my account with Coinplay.com. The reasons include this casino offering illegal betting alternatives. For instance, horse racing is prohibited in my country, yet it's still being offered.

I have no interest in maintaining an account with such a corrupt casino and have decided to close my account. I contacted support and they provided me with an email address to request my account closure. That being said, it has been several days and I still have access to my account, meaning I can still log in and make deposits.

Could CasinoGuru possibly contact the operator and close my account? This casino is showing no response!!!

Hallo Casinoguru,

Ich habe mich entschlossen mein Account bei Coinplay.com zu schließen. Die Gründe sind unter anderem das dieses Casino Illegale Wettmöglichkeiten anbietet. z.B. ist Pferderennen in meinem Land verboten wetten zu Platzieren und trotzdem wird es angeboten.

Ich habe kein Interesse an diesem Korrupten Casino einen Account zu besitzen und habe mich entschlossen das Konto zu schließen. Ich habe den Support Kontaktiert und die haben mir eine Email Adresse wo ich meine Forderung zur Schließung des Accounts beantragen soll. Gesagt getan. Ich habe seite mehreren Tagen immer noch Zugriff auf mein Account sprich ich kann mich Einloggen und Einzahlen.

Könnte Casinoguru mal mit den Betreiber in Kontakt treten und mein Account schließen. Dieses Casinos zeigt keine Reaktion!!!

Hello Chris187,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

Thank you very much in advance for your reply.

Best regards,

Nick

I couldn't find any self-exclusion on the casino site to no avail.

I have repeatedly emailed the casino operators that they should close my account completely at a different time. To date no answer.

Please dear CasinoGuru team please contact the casino!

Auf der Casino seite habe ich vergeblich kein selbstauschluss gefunden.

Ich habe mehrfach den Casino betreiber eine Email geschrieben das die mein Account komplett aus umbestimme Zeit schließen sollen. Bis heute keine Antwort.

Bitte liebes CasinoGuru Team kontaktieren sie bitte das Casino!

Dear Casinoguru Team,

You can close the case is done!

Liebes Casinoguru Team,

Sie können den Fall schließen hat sich erledigt!

Dear Chris187,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru