こんにちは、私はいつもこのプラットフォームでプレイし、何度か入金し、またさまざまな金額を何度か出金しましたが、いつも長くても 1 時間以内に完了しました。しかし、2024 年 3 月 3 日の日曜日に R$900.00 の出金を試みましたが、丸一日かかりましたが、まだ処理されませんでした。確認するとキャンセルされており、書類確認を求められました。すべてを確認したところ、2FA 認証コードをアクティブにするように求められました。突然、アカウントがログアウトされてしまいました。現在、認証コードを入力しようとするたびにエラーが発生します。私は助けが必要です。ありがとう。
また、2FAの無効化の要望に応じて様々な書類を送付しましたが、再送付先も明記されず、それ以来返答がありません。
Hello, I've always played on this platform, made several deposits, and also made several withdrawals of various amounts, which always came through within an hour at most. However, on Sunday, 03/03/2024, I attempted a withdrawal of R$ 900.00 and it took the whole day, and still did not process. When I checked, it had been cancelled and they requested document verification. I verified everything and was asked to activate the 2FA authentication code. Suddenly, my account was logged out. Now, every time I try to enter the Authenticator code, it gives an error. I need help. Thank you.
Also, I've sent various documents as they requested for the deactivation of 2FA, but without specifying where to resend, and from then, there has been no response.
Olá, sempre joguei nessa plataforma, fiz vários depósitos, e também já fiz vários saques de vários valores, e sempre cai no máximo 1h no domingo dia 03/03/2024 fui fazer um saque de R$ 900,00 demoro o dia inteiro e não caiu fui olhar, tinha sido cancelado, pediram verificação de documentos, verifiquei tudo ok, a ir pediu pra ativar, o cód autenticador de 2 FA. Pronto a ir do nada minha conta saiu do login. E ao entra pedi o cód do Authenticador, quando vou colocar da erro. Preciso de ajudas. Obrigado.
E também mandei vários documentos como eles pediram pra fazer a desativação do 2 FA, só que sem falar pra reenviar, e da ir não responde mais
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