Cool Cat Casino - プレイヤーの出金リクエストが遅れています。

In Sept 2023 I used a promo offer from Cool Cat Casino.

^ I believe it was the one above, but I'm not sure because it's been so long. Here is the line in the history: Sept. 08, 12:57 pm

VIP-MKT 30/60 1x Max Deposit approved

I played through the promotion as required and ran up my account to exceed the withdraw limit. In order to withdraw/KYC, they requested me to deposit some amount of Bitcoin, I think $20, which I did.

After depositing, I tried withdrawing about 3-4 times, each waiting patiently for the 10 day period, and didn't receive any penny each time. The last time I tried was in January 2024, and it was pending withdraw from Jan 2024 to Dec 2024. No progress. So, I cancelled that withdraw and tried to withdraw again on Dec 19 2024. I still haven't received anything.

I followed all rules and have been waiting years to receive my money.

Dear jonjonbo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please advise if you provided any documents to verify your identity?
• Is your latest withdrawal still pending in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1. no I haven't made any successful withdrawals before

2. I think so, but it has been a long time. I know I went through all the steps of the Bitcoin withdrawal procedure without any issues. they have not contacted me about any missing documents

3. yes it is still pending