Cool Cat Casino - プレイヤーの撤退が遅れています。

I took a welcome bonus of 30 bucks and they added 60 they had a play through of $1580 which I met and then requested a withdraw which I never received. So I decided after a few days to play a few more machines and the balance became $3000 which then I also requested withdrawal and did not get

Dear krisomatos27,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• Could you please provide any screenshots and communication with the casino as supporting evidence of your case?
• My email is tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

Dear krisomatos27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.