Cool Cat Casino - プレーヤーのアカウントがブロックされました。

I placed a deposit and was looking forward to playing with christmas bonuses that they sent me in an email. After winning a good amount of money I kept getting a wrong password error so I spent 2 days trying to sign on. No way of getting answers, when I reached out by email I was just told my account was closed I have no idea why. Funny they took all my money but now wont pay me pretty shady.

Hello Rebecca,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Cool Cat Casino. Please allow me to ask you a few more question before we would move forward.

Did the casino specify it why did they close your account? Did you receive a refund of your deposit after your account got blocked? Was your account already verified or was it a new one? Do you own only 1 account with Cool Cat casino?

Please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Hello Rebecca,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.