Coral Casino - プレイヤーは引き出しの遅延を経験します。

I made a withdraw over two weeks ago, I keep calling and they keep saying they will be in touch for n 24hrs, but two weeks later and I’ve still not heard anything

Dear rypcs9ywmh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

No it was not bonus money or free spins, yes I have made withdrawals in the past and yes I am verified, thsnkyou

Have you received any response from the casino regarding your withdrawal since you filed a complaint here?

I'll await your reply.

Dear rypcs9ywmh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.