CorgiSlot Casino - プレイヤーの撤退が遅れています。

I am writing to seek your assistance regarding a withdrawal issue. It has been over 21 days since I requested the withdrawal, but it has not been processed yet.

My account has been fully verified. I provided all the requested documents and received confirmation via email that my account verification was successful. Despite this, my withdrawal remains pending.

I have contacted the casino numerous times through live chat and email. Unfortunately, I only receive promises that the payment will be processed soon, but no action has been taken. The withdrawal was requested via the same method I used for depositing, through crypto (LTC).

The winnings were obtained using the casino's first deposit bonus, and I have fully met all wagering requirements. I am concerned that the casino may be deliberately stalling my withdrawal without valid justification.

I kindly request your assistance in resolving this matter. Your support would be greatly appreciated.

Thank you in advance.

Dear davbezmenov81,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Could you please share screenshots of the verification status of your account, and the screenshot of your withdrawal request and share with me your recent communication with casino support on the topic?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Tomas,

I forwarded my recent reply from casino and 2 screenshots of account verification status and withdrawal history to your email tomas@casino.guru .

Kind regards,

David

Finally, Corgi Casino paid me, but I was shocked by how much they actually sent! My withdrawal was supposed to be 2459 PLN, which equates to over 5 LTC, but I only received 4.43 LTC. The casino's chat and email support have been completely unhelpful—they don’t respond for weeks and only provide empty promises.

I’ve attached screenshots showing the current LTC rate, the amount I received, and the response from Corgi's live chat. I’d like a clear response from a Corgi representative explaining the "fee" they deducted from my withdrawal.

Thanks for the update.

I checked the exchange rate and found this development for the last month seems to have been quite volatile.

On the day of your withdrawal request, the rate PLN / LTC was unfavorable to you which might have caused the withdrawal to be in amount lower than anticipated.

Please let me know if there is anything else we might assist you with regarding your complaint otherwise it'll be closed as resolved.

Hello.

Just want to inform. The issue is solved. You can close the complaint.

Thank you.

Dear davbezmenov81,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru