CosmicSlot Casino - プレイヤーのアカウントはブロックされました。

Hello

I have an outstanding payment of 1500 Euros from this casino and there was still 900 Euros in my account. They have locked my account and not paid the money without any reason or explanation.

Hallo

Ich habe bei diesem casino eine offene Auszahlung von 1500 Euro und auf meinem konto waren noch 900 Euro man hat mein konto gesperrt geld nicht ausbezahlt ohne irgendwelchen grund und Begründung

Dear Lexy0904, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?
• When exactly did you notice that you don't have access to your casino account?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear Lexy0904,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.