CosmicSlot Casino - プレイヤーの撤退が繰り返しキャンセルされます。

This casino will not give me my withdrawal 550 they keep sending me same email time after time that my withdrawl was canceled due to "expiry" and to repeat the withdrawl via Interac(which ive been doing)and it will pass no problem.this is like 4 times this has happend I even mentioned in a reply that I activly review online casinos with Casino Guru as they have your logo on their page,thinking they might be fair but I'm verified and I'm sick of this casinos games and in my.opinion makes casino Guru look bad as you on. The homepage

Dear msheeler86,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised what's causing the cancelations of your withdrawal requests?
• Is it an internal casino system issue, or it’s related to your account only?
• Have you requested a new withdrawal of your winnings? when was your previous attempt to withdraw these winnings?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

They must have noticed this and decided to pay.my issue is resolved thanks CasinonGuru and Cosmic Casino

Dear msheeler86,

Unfortunately, this situation has occurred as a result of updating the policy of Interac payment system. The payment processing time has been changed to a shorter time. We are very sorry for the inconvenience you have experienced because of this.

We will try to process your payments faster in the future. We will also be glad to see you again in our Space Team!

In addition, we would like to congratulate you and the entire CasinoGuru team on the upcoming Christmas and New Year!

Best regards, CosmicSlot Team

Dear msheeler86,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru