CosmicSlot Casino - プレイヤーの撤退はキャンセルされました。

I won an amount and I want to withdraw it. I ordered three separate bank transfers to withdraw my winnings!

I played with real money, no bonuses, no gifts!

They canceled my transfers, saying I should use another bank account, but that account has been closed! Why don't they want to return my money?

Ho fatto una vincita, voglio prelevare e ho ordinato tre bonifici distinti per prelevare la mia vincita!

giocato con soldi veri, no bonus, no regali!

mi hanno cancellato i miei bonifici dicendo di utilizzare un altro conto corrente bancario, ma quel conto corrente è stato chiuso! Perché non vogliono restituire i miei soldi?

Dear Luca8889,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CosmicSlot Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you informed the bank account the casino specified was already closed? Have you provided evidence of your bank account closure to the casino?
• Could you please let us know whether you used this bank account for deposits in the past?
• Have you used the same bank account for withdrawals from the casino in the past?
• Have you used your new bank account for deposits in this online casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas