CosmicSlot Casino - プレイヤーは認証と出金に遅れが生じます。

I verified my identity to make a withdrawal, but it has not been verified yet.

I would like to know what is causing the problem.

I have tried to contact support, but all they say is "we will contact the finance department".

I have emailed the casino directly, but have received no response.

It has been 12 days.

I don't think they are sincere about verification and withdrawals.

Please let me withdraw my money somehow.

Hello osushi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CosmicCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

The items submitted are a driver's license and a certificate of residence.

The KYC team requested a photo of my driver's license on July 20. That was the last time I heard from the KYC team.

I sent an email to the KYC team on July 25 regarding the lack of progress on the certification, but have not received a response.

I then used chat to contact support, but they only replied that they would contact the finance department.

Dear OSUSHI777!

We have checked your case and we have some issues with your verification. Please send us a certificate of residence not older than 3 months and we will finish with your verification process if all documents will suit.

Thanks for your patience and understanding.

We are looking forward to hearing from you!

Best regards

CosmicSlot Team

As indicated in the guide, I provided proof of residence within 3 months.

However, it is not authenticated.

I am now submitting a certificate of utility bill.

I was able to get it authenticated a while ago.

The withdrawal has also been completed.

Thank you, Casino Guru.

Dear osushi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru