CosmicSlot Casino - KYCの問題により、プレーヤーの引き出しが遅れています。

They keep requesting same document for KYC after producing it multiple times and in different ways screen shot printed paper photo PDF they just won't accept it and proceed with my withdraw (500$) leaving 2000$ in my account they even canceled my withdrawal with no reasoning why.when i look in my profile section it clearly stated IM VERIFIED CONGRATULATIONS...I've msgd chat support and they tell me to email finance department....and doing so I get no reply...only.response I get is the same email asking for the same document and I actively test casinos regularly and most have no problem accepting my KYC others a little time consuming but Cosmicslots is extremely difficult. I've told them I wanted to be able to leave a wicked review and continue depositing in future and recommend them to people but at this rate I'm extremely frustrated since it's a decent size win for me $2500

Dear msheeler86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

They paid me please close case

Dear msheeler86,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru