Crashino Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

Hello, i made account here, made deposit and played few bets. I was lucky and i won some money, when i tried to withdraw they asked for verification. I made it and it was successfully approved. After that they closed my account and said that i wont be able to withdraw any money because i breached some terms. I didnt do anything just played bets. Please help me

Dear brolod93,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played - e.g. slots, live casino games, sports betting?

Could you kindly forward me the email you received from the casino after your account was blocked at veronika.f@casino.guru? Alternatively, you may post screenshots here.

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

Im sending email that i received from crashino in attachment.

I didnt use any bonus

I played sports betting

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika