Crashino Casino - 選手の退場が遅れました。

Requested for withdrawal .Its been more than 24 hours since pending .try to follow up with them .no follow up when website says quick withdrawal .very disappointed

Dear kumarankushsharma,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

As on the website it mention 24 hour . And as it is anonymous casino there was no kyc been asked or mentioned by the casino .

Hello kumarankushsharma,

Thank you for raising this case at Casino Guru. We have made an internal investigation and have noticed that the withdrawal was sent on hour 25 after the request was made. We always try to process withdrawals as fast as possible and sometimes we can have unexpected technical issues that we are not able to account for.

We strive to act as soon as possible on all withdrawals and process them much faster than 24 hours, as well as making sure to inform players as soon as the withdrawal has been handled.

Thank you for your feedback!

Kind regards,

Crashino Team

Dear kumarankushsharma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.