The player from Germany is questioning whether all the requested information from the bank statement is necessary. Player’s complaint has been resolved successfully.
Thank you very much for submitting your query. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and you have enough funds to participate in the betting. I wouldn’t recommend covering any information displayed in your bank statement. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Uwe for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.