Crazy Luck Casino - 選手の退会が遅れました。

So I attempted to withdraw my winnings from free spins, ($50) they told me I first had to make a $25 deposit for verification purposes and I'd then be able to collect my $50 as well as the $25.. well I have been waiting just over two weeks now and everytime I contact them it's the same thing over and over.. "It will be real soon now as you're in the que" "I've escalated your case" "Thank you for your patience" (like I have a choice lol) "Can you give me an updated Bitcoin address" "It will be very soon I assure you"

I'm not sure they know the definition of soon!!!

Dear jamielynn52388,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you completed the KYC verification successfully, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes, it'll be my first time withdrawing from them! I'm not sure what KYC stands for but all my required documents have been submitted and approved prior to this waiting game. They told me at the time of my deposit that since it would be my first time withdrawing it could take up to 10 days until my funds reflected in my designated account... We are now on day 16!

Thank you very much, jamielynn52388, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Crazy Luck Casino to ignore us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello jamielynn52388,

I hope you are doing well. We have received an update from the Crazy Luck Casino that you should have already been paid.

Could you please confirm that this is correct and that the matter is now resolved?

Thank you very much.

Kind regards,

Tomas

Dear jamielynn52388,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from jamielynn52388, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Kind regards,

Tomas