CrazyWinners Casino - 選手の退会が遅れました。

I've been waiting for my money for 11 days. When I asked when the payout would be processed, I was told that I didn't know anything about a payout. When I said that the lady could please look at my account, she simply left the chat.. The customer Service is bottom drawer.. I can only warn against this casino..

Seit 11 Tagen warte ich auf mein Geld .Bei Nachfrage wann die Auszahlung bearbeitet wird sagt man mir das man von einer Auszahlung nichts weis.Als ich meinte das die Dame doch bitte auf mein Konto schauen könnte hat sie einfach den Chat verlassen..Der Kunden Dienst ist unterste Schublade..Ich kann vor dieses Casino nur warnen..

Dear Chris1979, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?

Thank you in advance for your reply.

Best regards, 

Kristina

Hello..I wrote to customer service today..I have often received payments from crazywinner..Customer service says it takes between 5 and 18 days for the money to be paid out. I don't know what withdrawal means. .Gruss Christian ..I verified my account a long time ago..I've been playing there for about 1 year..

Guten Tag..ich habe heute mit dem Kundendienst geschrieben..Ich habe schon oft Auszahlungen bekommen von crazywinner..Der Kunden Dienst sagt das es zwischen 5 und 18 Tagen dauert bis das Geld ausgezahlt wird .Was mit Rücktritt gemeint ist weiß ich nicht..Gruss christian ..Mein Konto habe ich schon lange verifiziert..Ich spiele ungefähr schon 1 Jahr da..

I started the request here because the customer service just left the chat yesterday after I asked when the payout would be processed. And the customer service said he knew nothing about a payout. And then the chat was ended directly with the customer service. .best regards christian

Ich habe die Anfrage hier gestartet weil der Kunden Dienst gestern einfach den Chat verlassen hat nachdem ich fragte wann die Auszahlung bearbeitet wird..Und der Kunden Dienst meinte er wußte nichts von einer auszahlung.Und auch daraufhin direkt der Chat beendet wurde mit dem kundendienst..liebe Grüße christian

Thank you very much for your reply, Chris1979. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

When exactly did you receive your last successful withdrawal?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I wrote them an email...

Ich hab ihnen eine Mail geschrieben...

I'm still waiting for my win..I already verified my account in January 22..Now I have to verify it again..The day before yesterday I waited half an hour in the chat for someone to finally write to me..

Ich warte immer noch auf meinen Gewinn..Ich hab mein Konto schon im Januar 22 verifiziert..Jetzt muss ich es nochmal verifizieren..Vorgestern habe ich eine halbe Stunde gewartet im Chat das endlich Mal einer mit mir schreibt..

Thank you very much, Chris1979, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Kristina..

OK. Thank you so much for your help..🙏😊 wish you a good healthy start into the new year

regards

Hallo Kristina..

OK.Ich bedanke mich soweit für ihre Hilfe..🙏😊wünsche ihnen einen guten gesunden Start in das neue Jahr .🎉

Freundliche Grüße

Hello Chris1979,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite CrazyWinners Casino to join the conversation and participate in the resolution of this complaint.

Dear CrazyWinners Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Hello Tomas...

We're happy to do it like this...

Kind regards Christian B***

Hallo Tomas...

Gerne können wir es so machen..

Freundliche Grüße Christian B***

After I have now verified my account twice, it can take up to 18 days again, the account manager said..

Nachdem ich mein Konto jetzt das 2 Mal verifiziert habe kann es nochmal bis zu 18 Tagen dauern meinte der Kundenbetreuer..

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Chris1979,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you consult the gambling authority that the casino is regulated by.

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas

We’ve reopened this complaint at the request of Chris1979. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Good day ...

I got my winnings paid out in full after 2 months.. Unfortunately, it took a really long time. But everything is fine.. Thank you very much for your help..🙏👍😊

Guten Tag ...

Ich habe nach 2 Monaten mein Gewinn voll ausgezahlt bekommen..Es hat leider wirklich lange gedauert.Aber es ist alles gut..Ich bedanke mich herzlich für eure Hilfe..🙏👍😊

Dear all,

We would like to inform you that the player has confirmed receipt of the payment. I will now mark the complaint as 'resolved' in our system. 

Thank you, Chris1979, for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas