Crypt Casino - プライヤの撤退が遅れています。

I requested a withdraw 5 days ago and in there terms and conditions, it says that it usually takes a maximum of 24 hours to process a withdraw but mine hasnt been processed yet.

Dear Montana,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Keep in mind, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account, especially if it’s your first withdrawal or it is an international transaction. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful verification?

Thank you very much for your reply.

Best regards,

Kristina

Hello, yes this is my first withdrawal and no nothing on verification yet.

Montana, have you provided any documents to verify your account? If not, I would recommend you contacting the casino to find out which documents are required and you should provide them as soon as possible.

Yes I have sent in documentation but didn’t hear back from them

Thank you very much Montana for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Montana,

I am very sorry to hear about your issue.

I would like to ask the casino if there is any the problem with verification or why Montana's withdrawal has been delayed.

We would like to ask the Crypt Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.