CryptoLeo Casino - プレイヤーの撤退が遅れています。

I’ve had positive experiences with this casino in the past. Withdrawals were quick, within 24 hours, and customer support was very polite and professional. My account is verified.

However, for the past two weeks, I’ve been trying to withdraw my 1000 USDT. I played with real money, requesting a crypto withdrawal, but unfortunately, I’m still waiting. Three days ago, I received a response saying I would be contacted via email, but nothing has happened since.

I kindly ask Casino Guru to involve a representative from the casino to help expedite the withdrawal process.

Dear vladan4053, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• When did you receive the last successful withdrawal?

Thank you in advance for your reply.

Best regards, 

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

The money has been paid. Thanks for the help

Novac je isplacen. Hvala na pomoci

Dear vladan4053,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru