CryptoWild Casino - プレイヤーは複数のアカウントを開設したとして非難されています。

Hello I would like to tell you my problem I had won € 800 in Bitcoin and I wanted to make a withdrawal but I refused it because I was told that oh acoount duplicates but my brother had his personal account since he did not have a phone and I did it with mine and he too to Vito and also his year disabled and now I don't know what to do can you help me please

Ciao vorrei dirvi il mio problema avevo vinto 800€ in Bitcoin e volevo fare un prelievo però me lo anno rifiutato perché mi anno detto che oh acoount duplicati però mio fratello avevo il suo account personale dato che lui non aveva telefono e la fatto con il mio e anche lui a Vito e anche il suo lo anno disabilitato e adessso non so cosa fare mi potete aiutare perfavore

Dear Roki, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs (https://www.cryptowild.com/terms-and-conditions) and I found this:

„Each player can create only one (1) personal account.

Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors. Disposable email addresses are not accepted.

Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account."

Please, could you indicate whether you have accumulated winnings from a bonus play? Have you passed the KYC?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. (Or you can post it here).

Lastly, I would like to ask you to confirm that you didn’t use a VPN (Virtual Private Network) to alter your location when opening the account or playing in this casino.

Looking forward to hearing from you.

Best regards, 

Kristina

Hi thank you for your answer so I don't either send my documents because I thought it wasn't necessary second and I confirm that I didn't use the vpn and this can help me not oh passed kyc and not either played with bounus or played with my money real Bitcoins

Ciao grazie per la vostra risposta quindi io non o mando i mei documenti perché pensavo non era necesario secondo e confermo che non oh usato il vpn e questo mi potete aiutare non oh superato kyc e non o giocato con i bounus o giocato con i mei soldi veri Bitcoin

Roki, do I understand correctly that you and your brother both played using the same (your) phone?

but be him with his account because I only had the Internet on the phone and I gave him my phone I can't understand what problem there is boh anyway he had won too

siii però lui con il suo account perché io avevo solo Internet sul telefono e glio dato il mio telefono non posso capire che problema c’è boh comunque anche lui aveva vinto e io

You were both playing from one device the whole time? Or did you just allow him to use your phone to open an account?

Be lady oh let me use my phone but tell me something can you do something or not?

Sii signora oh permesso che usa il mio telefono però dimmi una cosa potete fare qualcosa o no ?

I am sorry, but in this case, we cannot help you. Most casinos forbid such activity and each player should play from his/her own device to avoid situations like this.

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.