Cwinz Casino - マルチアカウントの疑いにより、プレーヤーのアカウントがブロックされました。

I am using cwinz from more than one year now and i am sure i didn't create a new account on cwinz since this period suddenly they blocked my cwinz account and told me that i have servel more accounts on cwinz but i am sure i didn't have any other account because i have knowledge about dual account restrictions but they refused it and told me my account cannot be unlocked please help me sir i deposited in my account yesterday and today they blocked me my whole deposit is stuck now

Dear praveenmeena996,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cwinz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly you haven't been able to play any games in the casino since opening your new account in the casino? Is INR16000 the entire amount of your deposit in the casino?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification?

If there is any communication between you and the casino, please send it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

sir I can't able to login playing games a another level task and i am using cwinz more than one year now but i didn't make any other account also i use mobile network so I don't thik anyone can another account from my phone without my knowledge, i deposited 20k INR In My Casino Account And Lost 10k First Then I Won 6K Slowly Slowly And After That Suddenly They Blocked My Account and i told you that i am using cwinz from a long time and i have transaction in every month of deposit and withdraw also i have only one bank account which i used for deposit and withdraw since my account opening on Cwinz

Thanks for the explanation.

If the casino contacted you via email making accusations could you please send me this communication you received from them? Please send me the information on my email at tomas@casino.guru

Dear praveenmeena996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello sir i was in contact with cwinz customer support when my id blocked but thank to them they unblocked my id by telling me it was a mistake i withdraw all my money and not using cwinz now thank you for you support sir

Dear praveenmeena996,

I'm glad to hear that were able to withdraw your winnings eventually. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru