Cybercasino3077 - プレイヤーの撤退は遅れています。

It has been over 4 weeks

Dear lisakcodner,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes it took 4 weeks the first depoist was sent to the wrong account so I switched account to depoist it to then they say bitcoin account so I do that the it was finally sent but now they put a bonus on my account for my last $95 dollar which I don’t use bonuses I have all my email and screen shot to show how long it took and what I don’t understand is the $ 500 dollar should not have had to be verified 3 different times

And yes I’m giving them another chance and hopefully no mistakes this time 😊

Could you please advise when exactly was your withdrawal approved? Thank you very much in advance.

The same day you posted your first response

I fully understand your frustration, lisakcodner. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Zzz they have posted the money

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, lisakcodner, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru