Da Vinci's Casino - プレイヤーのボーナス賞金は没収されました。

Hello,

Basically this casino decided not pay me my win, after i won 340€ from first deposit bonus. I already contacted their Curacao gaming licesencer, but they did not answer.

What happend was me and my sister created two accounts on the same ip. Then i decided to take the deposit bonus, and won.

There had not been any action on the other account

So im questioning the "decision" that this casino made, since it didnt have any affect on my legimate win. I did not bonus abuse, or try to gain advantage on any way.

Dear laka44, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It seems that the casino marked your accounts as duplicates based on the same IP address. The vast majority of casinos are strictly against two players claiming bonuses while playing from the same IP address (or household). In this case, it is also prohibited by the T&Cs:

"1. Any bonus offer is valid to one customer account per computer, household, IP address"

Do I understand correctly, that your sister has never claimed any bonuses with her account? Could you please advise if you both passed the verification?

Would you be so kind and send me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you in advance for your reply.

Best regards, 

Kristina

I emailed you.

Thank you for your reply and email, laka44. I am sorry, but if you both claimed bonuses (regardless of result), there is nothing we can do for you, and I am afraid I will be forced to reject this complaint. However, if there is anything else I could help you with, please do not hesitate to let me know. Thank you for understanding.

The spins were worth 1€ total. And they were sign up spins.

So because of 1€, i didnt get my 340€ win. Sounds nice

And only i deposited, and claimed the welcome bonus

laka44, please understand that it is against the Bonus T&Cs for two people to claim bonuses from one IP address, and sadly we aren't able to help here.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.