Dailyspins Casino - プレイヤーのアカウントは調査中です。

I was playing craps and when i tried to withdraw 400 cdn, the request was rejected and i cant access my account to deposit, withdraw or play. Chat is my only option and i keep getting the standard reply that my account is being investigated. Money laundering or cheating. I am not allowed to know who is investigating me. This occurred on May 30 and it has now been 8 days with no movement or results. I have been told to wait a couple of days, then 3 to 5 business days and now they tell me its too bad, i will just have to wait.

Dear bradcarr2558,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Has your account been suspended right after you submitted a withdrawal request?

Could you please advise if you passed the KYC verification?

Have you obtained any information related to the investigation? Is your gameplay or personal information under investigation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

hello

thanks for your help. The casino has resolved my complaint.

Dear bradcarr2558,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru